Returns & Shipping Policy

At Green Fox Clothing & Collectables, customer satisfaction is important to us. Please read our policy carefully before making a purchase.

Returns & Refunds

As we cover the shipping costs on our end and all of our items are pre-loved, we are unable to accept returns, exchanges, or offer refunds once an order has been delivered.

Please ensure you carefully check the measurements, size, description, and photos before placing your order. If you are unsure about the fit, measurements, or any details of an item, please feel free to message us before making your purchase. We are always happy to help.

We make every effort to ensure our photos accurately represent each item. However, slight variations in color, style, or appearance may occur due to lighting, camera angles, or differences in screen settings.

As these are pre-loved items, minor signs of previous wear may be visible. Any such wear is cosmetic only and does not affect the overall quality or wearability of the item. Every item is individually inspected before being listed to ensure it meets our quality standards.

Shipping

Please ensure that all shipping information, including your name, delivery address, contact number, and any delivery instructions, is accurate and complete before placing your order.

Green Fox Clothing & Collectables cannot be held responsible for delays, failed deliveries, or parcels returned due to incorrect or incomplete information provided by the customer, or if the customer is unavailable to receive or collect their order.

If a delivery is unsuccessful because of an incorrect address, incorrect contact details, failure to respond to the courier, or because the customer is unavailable to receive or collect the parcel, any additional shipping costs incurred to resend the parcel will be the responsibility of the customer. These shipping costs are non-refundable.

No refunds will be issued for orders that cannot be delivered due to incorrect or incomplete information provided by the customer, or because the customer is unavailable to receive or collect their parcel. If the parcel is returned to us, it can be reshipped once the applicable re-delivery shipping fee has been paid by the customer.

It is the customer's responsibility to ensure someone is available to receive the parcel at the delivery address or, where applicable, to collect the parcel from the designated collection point within the courier's collection period.

By placing an order, you acknowledge that you have read, understood, and accepted this Returns & Shipping Policy.